Healthcare Leadership Development: From Burnout to Better Patient Care - A Case Study
By Tracy Cherpeski
In Part 1 of this series, we explored how Dr. J.'s investment in personal development helped him shift and improve his practice's business operations and financial outcomes. But the impact of leadership development extends far beyond the bottom line. In this blogpost, we'll discover how personal development creates a ripple effect that enhances clinical care, professional satisfaction, and innovation in healthcare practices.
Healthcare Practice Leadership: Building Systems for Better Patient Care & Professional Growth
Discover how healthcare leaders can transform their practices through personal development. Learn proven strategies for improving patient care, team dynamics, and professional satisfaction.
Part 2 of a 2-Part Series on Healthcare Leadership Transformation
In Part 1 of this series, we explored how Dr. J.'s investment in personal development helped him shift and improve his practice's business operations and financial outcomes. But the impact of leadership development extends far beyond the bottom line. In this blogpost, we'll discover how personal development creates a ripple effect that enhances clinical care, professional satisfaction, and innovation in healthcare practices.
When we first met Dr. J., he was struggling to balance his roles as a hospital department head and private practice owner. While Part 1 showed how personal development helped him build better business systems, the true magic of his personal and professional growth as the CEO of his practice lay in how it improved patient care, team dynamics, and his own professional fulfillment.
The Clinical Case for Personal Development
The connection between leadership development and clinical outcomes might not seem obvious at first glance. However, Dr. J.'s experience demonstrates how personal development can dramatically improve clinical effectiveness, even in a practice where the primary clinician's time is limited.
Enhanced Patient Care Systems
When healthcare leaders develop their strategic thinking and team leadership abilities, the impact on patient care becomes profound. With better systems in place, Dr. J.'s team implemented more effective patient follow-up protocols, improving care plan compliance and overall treatment outcomes. The practice developed streamlined communication channels that enhanced coordination between team members, ensuring that patient needs were consistently met, even when Dr. J. wasn't physically present.
Team Empowerment for Better Care
A developed leader creates and implements systems that empower their team to maintain high standards of care consistently. Dr. J.'s investment in his leadership skills enabled him to build a team that could confidently handle patient care coordination, implement consistent protocols, and improve patient education and engagement. This empowerment led to better patient experiences and outcomes, as team members felt confident in their roles and responsibilities.
Professional Satisfaction: Rediscovering the Joy in Healthcare
One of the most remarkable transformations occurred in the realm of professional satisfaction—not just for Dr. J., but for his entire team. The impact of personal development created a renaissance of purpose and enjoyment in their healthcare roles.
For Dr. J., the benefits extended far beyond improved business metrics. His stress levels dropped significantly, and he found himself sleeping better and worrying less. His confidence in his business acumen grew exponentially, allowing him to approach challenges with clarity rather than anxiety. Instead of feeling overwhelmed by his dual roles, he found himself energized by them, rediscovering the joy in both clinical practice and leadership.
The team's renaissance was equally powerful. As systems improved and roles became clearer, team members experienced their own professional renewal. They rediscovered their passion for healthcare, developed greater confidence in their abilities, and felt a stronger connection to the practice's mission. The improved work environment led to better team cohesion and job satisfaction, creating a positive cycle that benefited everyone—including patients.
Innovation and Advancement: From Survival Mode to Strategic Growth
When healthcare leaders emerge from the fog of overwhelm, they gain the mental space and organizational capacity to drive meaningful innovation. In Dr. J.'s case, this newfound clarity led to significant advances in multiple areas:
Clinical Innovation
With reliable systems in place and a capable team handling day-to-day operations, Dr. J. could focus on advancing clinical excellence. He found time to evaluate new treatment modalities, attend continuing education, and thoughtfully integrate new services. His team became more engaged in quality improvement initiatives, leading to better patient outcomes and more comprehensive care approaches.
Strategic Growth
The combination of improved confidence and clearer thinking enabled better strategic decision-making. Dr. J. and his team could identify meaningful partnership opportunities, evaluate expansion possibilities, and build stronger referral networks. The practice became known for its forward-thinking approaches and commitment to excellence.
Practical Steps: Beginning Your Personal Development Journey
For healthcare leaders standing where Dr. J. once stood—overwhelmed, stressed, and uncertain—here's how to begin your transformation:
Start with Honest Assessment
Begin by taking stock of your current situation:
- Evaluate your stress levels and pain points
- Identify what's working and what isn't
- Assess your team's capabilities and needs
- Be clear about your ideal role in the practice
Build Your Foundation
Focus on fundamental improvements:
- Develop better time management systems
- Create clear communication protocols
- Define team roles and responsibilities
- Establish basic operating procedures
Invest in Your Team
Remember that your team's growth supports your own:
- Provide training and development opportunities
- Build trust through consistent communication
- Create systems for autonomy and accountability
- Celebrate progress and learning
Conclusion: The Journey to Transformed Leadership
The transformation from overwhelmed healthcare provider to confident leader doesn't happen overnight, but Dr. J.'s journey shows it's entirely possible. When leaders invest in their own development, they create ripple effects that benefit everyone—their team, their patients, and themselves.
Today, Dr. J.'s practice stands as a testament to the power of personal development. His team operates with confidence, patients receive excellent care, and he enjoys the dual roles that once seemed overwhelming. Perhaps most importantly, he and his team have rediscovered the joy that drew them to healthcare in the first place.
For those feeling the weight of healthcare leadership, remember: your journey to becoming a more effective leader starts with a single step. Your team, your patients, and your future self will thank you for taking it.
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If you missed Part 1 of this series, "The Hidden ROI: Why Personal Development is Your Best Investment as a Healthcare Leader," be sure to check it out to learn about the business case for personal development and its impact on practice success.
Would you like some support? At Tracy Cherpeski International and Thriving Practice Community, we're committed to supporting independent healthcare practice owners in achieving extraordinary success without sacrificing well-being. Whether through educational resources like this blog, community support, or personalized guidance, we're here to help you on your journey to a more balanced, fulfilling career in healthcare practice ownership. Let’s talk! Click here to schedule your complimentary practice assessment strategy session.
About the Author
Tracy Cherpeski, MBA, MA, CPSC, is an executive coach and leadership development expert. Her mission is to unlock the potential for success in every individual and organization she works with. With a background in operations and a passion for driving growth, she approaches each engagement with professionalism and a keen eye for optimizing structures, processes, and productivity to boost profitability.
Tracy's coaching, consulting, and training programs are designed to provide a holistic experience, integrating leadership development, executive coaching, and mindset mastery. Her expertise has been sought after by small business owners, industry groups, networking organizations, government agencies, and corporations alike.
Originally hailing from the Pacific Northwest, Tracy now calls Chapel Hill, North Carolina, her home. Wherever she goes, her commitment to helping people and organizations reach their full potential remains unwavering.
Addressing BIPOC Mental Health: A Call to Action for Healthcare Providers
By Miranda Dorta
July isn't just about beach trips and barbecues. It's a pivotal month that shines awareness on a critical issue: BIPOC Mental Health. As healthcare providers and private practitioners, you’re called to action. It's time to peel back the layers, challenge the assumptions, and revolutionize your approach to mental health care for BIPOC populations. Are you truly seeing and hearing everyone who needs your help? Let's dive into the unique challenges faced by BIPOC communities and emerge with innovative solutions that could transform lives.
July isn't just about beach trips and barbecues. It's a pivotal month that shines awareness on a critical issue: BIPOC Mental Health. As healthcare providers and private practitioners, you’re called to action. It's time to peel back the layers, challenge the assumptions, and revolutionize your approach to mental health care for BIPOC populations. Are you truly seeing and hearing everyone who needs your help? Let's dive into the unique challenges faced by BIPOC communities and emerge with innovative solutions that could transform lives.
The Reality of BIPOC Mental Health
Recent statistics clearly show that BIPOC groups face significant inequalities in mental health outcomes:
According to the Substance Abuse and Mental Health Services Administration (SAMHSA) [1], in 2019, only 33.9% of Black and Hispanic adults with mental illness received treatment, compared to 50.3% of white adults.
In 2019, 9.7% of Hispanic adults received mental health services in the past year, compared to 19.8% of non-Hispanic white adults. [2]
58.0% of Hispanic adults with past year major depressive episodes, received treatment for depression, compared to 70.2% of non-Hispanic white adults. [3]
A 2021 report by the American Psychological Association found that only 5% of psychologists in the U.S. workforce identified as Asian, 5% as Hispanic, 4% as Black, and 1% as multiracial. [4]
The Centers for Disease Control and Prevention (CDC) reports that suicide rates among American Indian/Alaska Native populations are 3.5 times higher than those among racial/ethnic groups with the lowest rates. [5]
These statistics underscore the urgent need for targeted interventions and improved care strategies for BIPOC populations within their local, neighborhood practices.
Challenges in BIPOC Mental Health Care
Several factors contribute to the disparities in mental health care for minorities:
1. Cultural stigma surrounding mental health issues
2. Language barriers
3. Lack of culturally competent care providers
4. Socioeconomic factors affecting access to care
5. Historical mistrust of healthcare systems
Taking Action in Your Practice
As healthcare providers, you have the power and responsibility to address these challenges. Here are some actionable steps to improve BIPOC mental health care in your practice:
1. Enhance Cultural Competence: Invest in ongoing cultural competency training for yourself and your staff. This will help you better understand and address the unique needs of diverse patient populations.
2. Diversify Your Team: Actively work to increase diversity in your hiring practices. A diverse staff can provide more culturally sensitive care and help patients feel more comfortable.
3. Offer Language Services: Provide interpreters or multilingual staff to overcome language barriers that may prevent minorities from seeking or receiving care.
4. Community Outreach: Engage with local BIPOC communities to build trust, raise awareness about mental health, and reduce stigma.
5. Implement Culturally Adapted Treatments: Research and incorporate evidence-based treatments that have been adapted for specific cultural groups.
6. Address Social Determinants of Health: Recognize and address socioeconomic factors that may impact your patients' mental health and access to care.
7. Collaborate with Community Organizations: Partner with local organizations that serve BIPOC populations to improve access to mental health resources.
8. Regularly Assess Your Practice: Conduct periodic assessments of your practice's cultural competence and patient satisfaction, particularly among BIPOC patients.
The Impact of Culturally Competent Care
Research demonstrates the positive impact of culturally competent care:
- A study published in the Journal of Clinical Psychology found that culturally adapted mental health interventions were four times more effective than traditional treatments for BIPOC populations. [6]
- The National Institutes of Health reports that patients who receive care from providers of the same racial or ethnic background often report higher satisfaction and better health outcomes. [7]
By implementing these strategies, we can work towards closing the gap in mental health care inequalities and ensuring that all individuals, regardless of their background, receive the quality care they deserve.
As we observe BIPOC Mental Health Awareness Month throughout July, let's commit to making lasting changes in our practices. By enhancing cultural competence, diversifying teams, and actively addressing the unique challenges faced by BIPOC populations, we can play a crucial role in improving mental health outcomes for all.
Resources: The Thriving Practice Podcast
In our previous June blog, the Thriving Practice Podcast featured enlightening conversations with three pioneering mental health professionals:
Jessica Martin, episode 124: In her episode, Jessica shared how she's revolutionized her practice by incorporating mindfulness, breathwork, and sensory techniques. She discussed how these methods not only enhance trauma-informed care but also significantly improve patient outcomes. Jessica emphasized the importance of practitioner self-care, demonstrating how it directly correlates with sustained excellence in patient care.
Julie Ann Otis, episode 125: Julie Ann's episode was a deep dive into the intersection of quantum physics and mental health. She explained how her exploration of energy healing principles has transformed her ability to create impactful client experiences and achieve rapid results. Julie Ann's unique approach offers listeners a fresh perspective on expanding their practice beyond traditional methods.
Maureen Clancy, episode 126: As a trauma therapist and group practice owner, Maureen's episode focused on the importance of embracing alternative healing methods. She challenged listeners to examine their own biases and fears around non-traditional approaches, highlighting how integrating these methods can lead to improved client trust, practice differentiation, and new revenue streams.
Each of these episodes offers valuable insights for mental health professionals looking to innovate and expand their practices. Take a listen and gain practical strategies for incorporating holistic approaches, improving patient outcomes, and staying competitive in an evolving field while prioritizing patient care.
Resources: Unlocking Potential White Paper
Many independent practice owners tell us they walk the tightrope of exceptional patient care and entrepreneurial leadership. A full 80% of our survey respondents told us they wished they had more time to spend on business strategy.
This research-backed White Paper exposes the distinct challenges faced by independent practice owners:
• Lack of business training
• Operational inefficiencies
• Risk of burnout
But it also reveals the path forward with tailored solutions like customized curricula, support communities, smart tech, and outsourcing.
• Reclaim your time
• Optimize operations
• Reignite your passion
• Cement your legacy
Unlock your full potential as a healthcare entrepreneur and leader. Acquire your copy of the full White Paper here.
Take the Next Step
If you're a provider-owner seeking to build a thriving, sustainable practice without sacrificing your wellbeing, I invite you to explore working with us. As a healthcare business consultant and executive coach, I partner with innovative provider-owners to optimize operations, prevent burnout, and implement strategies that elevate profitability and market leadership while nurturing personal growth. Schedule a consultation so we can co-create your inspired next steps.
About the Author
Residing in the City of Oaks, Miranda Dorta is a creative storyteller and operations guru. Miranda graduated from Savannah College of Art and Design (SCAD) in 2020 with a B.F.A in Writing and concentrations in Creative Writing and Fashion Journalism. Miranda has a skilled history working in public relations, publishing, retail management, operations, and social strategy.
At Tracy Cherpeski International, Miranda joined the company as an Administrative Assistant in 2021 and now is currently serving as the Manager of Operations and PR as of November of 2022. Miranda has developed a strong expertise in managing the operational aspects while effectively handling public relations and communication strategies.
Citations:
[1] https://minorityhealth.hhs.gov/mental-and-behavioral-health-hispanics
https://www.samhsa.gov/data/sites/default/files/reports/rpt35324/2021NSDUHMHChartbook102221B.pdf
[3] https://www.samhsa.gov/data/
[4] https://www.samhsa.gov/data/report/2019-nsduh-detailed-tables
[7] https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1124573/
Other sources:
Prioritizing Provider Wellness: A Pathway to a Healthy, Profitable Practice
By Tracy Cherpeski
The past few years have been a wake-up call that this fundamental issue can no longer be ignored. With the healthcare industry facing major staffing shortages and workplace culture challenges, a new approach is critical.
At the core of this much-needed shift is a powerful truth: healed people heal people.
As a business consultant and executive coach for healthcare practice owners, I've witnessed firsthand the detrimental effects of burnout and compassion fatigue. Too often, provider-owners get so consumed by the never-ending demands of leading a practice that they neglect their own mental and emotional wellbeing. This self-neglect inhibits not only their ability to provide top-notch patient care, but also to effectively lead their team and grow a sustainable, profitable business.
The past few years have been a wake-up call that this fundamental issue can no longer be ignored. With the healthcare industry facing major staffing shortages and workplace culture challenges, a new approach is critical.
At the core of this much-needed shift is a powerful truth: healed people heal people.
To build a thriving, rewarding practice, provider-owners must first embark on their own inner work and healing journeys. This unlocks immense potential - enhancing emotional resilience, deepening patient rapport, catalyzing leadership skills, and preventing costly burnout and turnover. Just as you cannot pour from an empty cup, you cannot nurture a successful business without nurturing yourself first.
Trailblazing healthcare entrepreneurs are paving the way by thoughtfully integrating complementary healing modalities into their services, fostering whole-person wellness for their clients and staff alike.
Last month was Mental Health Awareness Month in the U.S., and we featured podcast interviews with three mental wellness innovators, Jessica Martin, Julie Ann Otis and Maureen Clancy. Key themes emerged that savvy healthcare business owners would be wise to embrace:
The immense value of combining medical and business acumen with personal growth work. Julie Ann found that exploring principles of quantum physics and energy healing transformed her ability to create profoundly impactful client experiences and rapid results - a clear competitive edge.
For Jessica, integrating mindfulness, breathwork and sensory techniques into her practice model enhanced trauma-informed care and boosted key metrics like patient satisfaction, reviews and referrals. Prioritizing her own self-care through these modalities was essential to sustaining excellence.
Maureen, a trauma therapist and group practice owner, encourages providers to examine any fears around adopting alternative healing methods. "We have to think beyond the conventional clinical norms we've boxed ourselves into," she says. With more clients seeking integrative care, ethical and legal incorporation of effective modalities can foster trust, differentiation and new revenue streams.
"We have to think beyond the conventional clinical norms we've boxed ourselves into," Maureen says.
The Business Case for Integrative Healing
Beyond the powerful personal and clinical benefits, there is also a compelling business case for provider-owners to thoughtfully integrate complementary healing modalities into their practice offerings. This can open up exciting new revenue streams while supporting patients' robust healing journeys:
Referral Revenues
By developing relationships with vetted, high-quality alternative healers like Reiki practitioners, energy workers, or meditation teachers, providers can offer referrals for these services. This added-value can deepen patient loyalty and referral sources for the core practice itself.
In-House Healing Professionals
Another model is hiring such healing professionals to work onsite, allowing for integrative treatment plans that blend conventional care with energy work, sound healing, or other modalities. This creates a seamless, one-stop experience for patients and an additional revenue center.
Provider Certification
Entrepreneurial providers can also choose to get certified in specialties like breathwork, aromatherapy or visualization techniques themselves. You can enhance your service menu with new adjunctive offerings, packages or membership programs - diversifying income while delivering holistic, patient-centered care.
No matter the specific approach, integrating complementary modalities allows your practice to stand out in an increasingly competitive healthcare landscape. It enables you to attract more of the "conscious consumer" market segment prizing preventative self-care and personalized wellness solutions.
Most importantly, it empowers you to fully address root causes - not just symptoms - and tap into often-overlooked emotional/spiritual dimensions of human health. For savvy entrepreneurial practices, prioritizing this level of comprehensive patient care and staff wellness can fuel exponential business growth.
The writing is on the wall: to build a profitable, impactful 21st century healthcare business, providers can no longer separate personal mastery from professional mastery. An investment in your own multidimensional healing journey - be it through therapy, mindfulness, energy work or another modality - is an investment in the exponential growth of your practice.
Those who boldly expand their vision from "treating symptoms" to "facilitating whole-person transformation" will be the leaders ushering healthcare into a more conscious, holistic and human-centered era.
In this new paradigm, healed people heal people and practices, and sustainable profitability becomes the natural result.
If you're a provider-owner seeking to build a thriving, sustainable practice without sacrificing your wellbeing, I invite you to explore working with us. As a healthcare business consultant and executive coach, I partner with innovative provider-owners to optimize operations, prevent burnout, and implement strategies that elevate profitability and market leadership while nurturing personal growth. Schedule a consultation so we can co-create your inspired next steps.
About the Author
Tracy Cherpeski, MBA, MA, CPSC, is an executive coach and leadership development expert. Her mission is to unlock the potential for success in every individual and organization she works with. With a background in operations and a passion for driving growth, she approaches each engagement with professionalism and a keen eye for optimizing structures, processes, and productivity to boost profitability.
Tracy's coaching, consulting, and training programs are designed to provide a holistic experience, integrating leadership development, executive coaching, and mindset mastery. Her expertise has been sought after by small business owners, industry groups, networking organizations, government agencies, and corporations alike.
Originally hailing from the Pacific Northwest, Tracy now calls Chapel Hill, North Carolina, her home. Wherever she goes, her commitment to helping people and organizations reach their full potential remains unwavering.
The Overlooked Crisis Facing Independent Healthcare Providers
By Tracy Cherpeski
For decades, the dream of owning one's own independent healthcare practice has been a driving force for many physicians and providers. Being your own boss, crafting an exceptional patient experience, and building an entrepreneurial legacy - what could be more rewarding?
For decades, the dream of owning one's own independent healthcare practice has been a driving force for many physicians and providers. Being your own boss, crafting an exceptional patient experience, and building an entrepreneurial legacy - what could be more rewarding?
However, a harsh reality has begun settling in for these enterprising medical professionals. A new research study reveals independent practice owners are facing a perfect storm of challenges that threaten to extinguish that noble dream.
The Declining Sphere of Physician Ownership
Data shows the landscape of physician practice ownership is steadily shifting away from the independent model. Over the last decade, the rate of physicians owning their practices has plummeted 13%, from 60.1% to just 46.7%.
Even more concerning, the pipeline of new owner-physicians is drying up. In 2012, 44.3% of doctors under 45 were practice owners. By 2022, that figure dropped to 31.7% as younger generations eschew the risks and responsibilities of entrepreneurial ownership.
As tenured physician-owners retire, they are largely being replaced by employed providers at hospitals and health systems rather than a new breed of plucky practice entrepreneurs.
The Struggles of Bridging Clinical and Business Excellence
For the remaining independent practice owners, their experience is often one of drowning in overwhelming currents of duties.
Our qualitative research uncovered eye-opening realities, including:
Administrative burdens consuming 10-35% of their time - a largely unnecessarily high ratio
Constant tension between delivering patient care and managing operations/strategy
Little bandwidth to properly plan, innovate and lead their businesses with entrepreneurial zeal
Lack of formal business training for everything from financial management, to leadership, to marketing
Perhaps most concerning was that 80% of the practice owners we surveyed expressed a desire for more for strategic planning, professional development and even personal pursuits. Many feel trapped in bare-minimum survival mode rather than thriving, duplicatable, sustainable growth.
The Head-in-Hands Moments of Entrepreneurial Isolation
At the core of these challenges is the fact that independent practice owners straddle two vastly different worlds - the clinical realm where they are experts, and the entrepreneurial business operations side where most lack proper training and support.
Wearing the hats of medical professional and business leader can quickly become overwhelming, and medical curricula don't adequately prepare providers for financial management, growth strategies, personnel leadership, delegation mastery and so many other crucial entrepreneurial skillsets.
This acute business acumen gap means providers are left to find their own way through trial-and-error. Our research found a distinct lack of targeted research and resources tailored to the provider-owner. We jokingly call our clients the “red-headed step children” of the healthcare world. Sadly, this lack of targeted research and support perpetuates a vicious cycle of operational inefficiencies, financial instability and higher burnout risks.
Tracy Cherpeski International Deep-Dive White Paper: The Path Illuminated
Thankfully, all is not lost for the spirited medical entrepreneur. Our groundbreaking new white paper "Unlocking the Potential of Healthcare Practices: A Business Blueprint for Practice Owners" shines a light on the path forward.
Through comprehensive analysis, proven strategies, and tangible solutions, the white paper equips independent practice owners to harmonize clinical and business leadership.
Practice owners will discover how to:
Get access to specialized training to bridge the business skills gap
Leverage powerful peer communities for insights and support
Learn strategies for intelligently implementing tech solutions and outsourced services
Uncover pathways to unlocking new revenue streams without overextending
Gain insights on developing leadership abilities like personnel management
Ultimately find the elusive work-life balance and reignite their passion
The white paper's insights are a wake-up call for practice owners - but also a rallying cry to embrace their identity as entrepreneurial leaders in healthcare's new frontier.
By downloading this vital resource, provider-owners can take the first step in reclaiming their idealized vision: A thriving, sustainable practice that seamlessly fuses exceptional patient care with prosperous entrepreneurship and enriched quality of life.
The future of independent practice healthcare will be built by those who lead the way. Download the white paper today to secure your legacy.
If this blog post resonated with you and the struggles independent practice owners face, don't go it alone. Schedule a complimentary strategy call with Tracy Cherpeski, our founder and an expert business consultant & executive coach for healthcare providers.
On this call, Tracy will dig into the unique challenges holding your practice back and map out tailored solutions. Together, you'll start developing a plan to reclaim your time, streamline operations, build your entrepreneurial leadership skills, and unlock sustainable business growth. Capitalize on this opportunity to partner with Tracy and make the first move toward becoming an unstoppable medical entrepreneur.
Empowering Wellness Through Nutrition and Self-Care
By Miranda Dorta
A profound shift is underway in healthcare, one that focuses on the transformative power of nutrition and self-care. This shift is not just a trend but an important movement towards holistic, patient-focused care. Medical providers stand at the forefront of this shift, playing a vital role in guiding patients toward a path of wellness through nutrition and self-care. By incorporating nutritional or health coaching services, not only can you enhance your patients' well-being, but you can also create a profitable income source for your practice.
A profound shift is underway in healthcare, one that focuses on the transformative power of nutrition and self-care. This shift is not just a trend but an important movement toward holistic, patient-focused care. Medical providers stand at the forefront of this shift, playing a vital role in guiding patients toward a path of wellness through nutrition and self-care. By incorporating nutritional or health coaching services, not only can you enhance your patients' well-being, but you can also create a profitable income source for your practice.
Throughout March, Thriving Practice podcast is focusing on the important role nutrition plays in patient well-being. Our host, Tracy, welcomes guests Hally Brooke, Founder & CEO of Live Nourished Coaching, and Jillian Greaves, a Functional Dietitian and women's health specialist.
Nutrition, though often underestimated in its impact, is a foundation of health. By embracing the concept of food as medicine, you can empower your patients to take control of their well-being. Encouraging a diet rich in whole foods, abundant in nutrients, and tailored to individual needs fosters not only physical health but also mental clarity and emotional balance.
Self-care goes beyond pampering; it is an act of self-love and care. By advocating for practices that nurture the body, mind, and spirit, you can equip your patients with the tools to thrive through life's challenges.
In her interview with Tracy, Hally shares her journey of battling Shingles and exploring functional medicine to address gut health issues. Her story highlights the power of lifestyle changes in achieving holistic wellness and emphasizes the significance of mental health in treating chronic illnesses.
Jillian talks with Tracy about her journey from working in a busy hospital system serving patients in endocrinology, and how she moved away from the traditional hospital model to starting her practice. Within her practice, she practices as a Functional Dietitian who helps women reclaim their health through hormone balancing, lifestyle changes, and nutrition.
Both guests bring a great deal of knowledge, wisdom, and compelling stories from similar niches; though, offering unique experiences and perspectives from personal experiences.
Similarly, both episodes discuss strategies for professionals looking to transition to private pay models, emphasizing the importance of understanding one's worth, educating patients on the benefits of personalized care, mastering marketing techniques to stand out in a competitive market, and providing flexible payment options to ensure accessibility to services.
By incorporating these insights into your practice, you can enhance patient care, drive business growth, and help create a system that's more connected and aware of patient needs.
As the healthcare landscape continues to evolve, embracing personalized nutrition, emotional well-being, and innovative business models is key to transforming patient care and practitioner success.
To learn how to begin incorporating these insights into your healthcare practice, schedule a consultation with our founder, Tracy Cherpeski, MBA, CPSC. Experience the transformative power of clear, empathetic communication for collective growth and success.
Are you a healthcare provider facing the challenges of managing your practice while aiming to deliver exceptional care? Do you aspire to expand your practice sustainably without succumbing to burnout? You are not alone.
Join Thriving Practice Community, designed for practice leaders. Together, we break barriers and unlock your practice's potential. Engage in discussions, learn from experts, and connect with peers who share your drive for success. Access coaching, consulting, and master classes to grow your practice without sacrificing your well-being. Join us in a collaborative community that nurtures ambitions and equips you to overcome obstacles: ThrivingPracticeCommunity.com
The Importance of Clear Communication in a Healthcare Practice
By Tracy Cherpeski
In a healthcare practice, clear communication is not just a nicety, but a necessity. As a business consultant, I have witnessed firsthand the significant impact that effective communication can have on the overall operations and success of a healthcare practice. In this blog post, we will explore the importance of clear communication in a healthcare setting and provide practical insights for provider-owners to enhance communication with their teams.
In a healthcare practice, clear communication is not just a nicety, but a necessity. As a business consultant, I have witnessed firsthand the significant impact that effective communication can have on the overall operations and success of a healthcare practice. In this blog post, we will explore the importance of clear communication in a healthcare setting and provide practical insights for provider-owners to enhance communication with their teams.
When we talk about why effective communication is so important in a healthcare practice, it’s always helpful to look at some communication faux pas that leaders make (and hopefully learn from). I am pretty certain you’ll see yourself in some of these, and you'll see how you’re doing better now. I’ve certainly made many-a-blunder over the years from my corporate career, to parenting, to leading the team in my own company.
The good news is that as fallible human beings, if we’re willing to embrace our mistakes and learn from them, we can master effective communication with some practice.
Read on to learn more, starting with some communication mistakes:
Lack of clarity. When instructions or information are unclear, it can lead to confusion and mistakes. If you give vague directions for completing a task, your employees may struggle to understand your expectations of them.
Listening to respond, rather than to learn. When team members don't actively listen to each other, important information can be missed or misunderstood. If a colleague shares feedback and others are distracted or interject before the speaker is finished, it can hinder collaboration and problem-solving.
Withholding information. When the provider fails to share important information with the team, it can create a culture of secrecy and mistrust, even if withholding isn’t the intention. Let’s say the provider-owner neglects to communicate updates about strategic planning to their admin team. It can lead to delays in implementation and impede growth and progress. Lack of transparency can compromise business growth and hinder the team's ability to take action.
Negative tone or attitude. Communication delivered in a disrespectful, or confrontational manner can create tension and undermine teamwork. Sometimes in a busy practice, communication is rushed and can be perceived as curt or disrespectful. If not addressed, it can erode morale and damage relationships.
Lack of feedback. When feedback is not provided regularly or constructively, it can hinder personal and professional growth. If an employee's performance issues are not addressed in a timely manner, they may continue to repeat mistakes without realizing the need for improvement. This is a common issue we see with our clients, who are often juggling the multiple jobs of being a practitioner and CEO.
Now that we have an idea of where communication can go astray, what do we do about it?
In rowing, the coxswain (captain/leader) is responsible for providing the strength of command, and effective leadership will ensure that all team members are aligned with the end goal. In this case, the goal is to move at an identical pace and synchronize movements to propel the boat forward and cross the finish line ahead of other teams.
A rower’s attentiveness, focus and non-verbal cues for pace change can be likened to the need for active listening, concentration and awareness of non-verbal communication in your practice. It’s essential for healthcare teams to work in harmony towards a common goal.
Recognizing the challenges we've identified, we can now explore practical steps to cultivate clear, empathetic, and efficient communication among healthcare professionals and their teams.
We hear from our clients that they’re under-resourced as business leaders, juggling clinical responsibilities with the demands of running a successful practice. This unique position can lead to communication challenges within the team, impacting everything from patient care to operational efficiency.
It's imperative that we acknowledge the difficulties provider-owners face and work collaboratively to devise a comprehensive plan of action. Rather than overwhelming our clients with sweeping transformations, we emphasize the importance of incremental changes, each one contributing to a more cohesive and effective communication framework within their healthcare practice.
Practical Strategies for Enhancing Communication
Establishing Clear Protocols. Implementing standardized communication protocols for both clinical and administrative tasks can reduce errors and misunderstandings. This could look like the creation of the front office and clinical area “Bibles” (operations and procedural manuals), with regular reviews and revisions.
Encouraging Feedback. Creating an environment where all team members feel comfortable providing feedback and sharing ideas is essential for continuous improvement. For the practice leader, this means you might try the Jeff Bezos approach to feedback and input in meetings: invite the most junior team member to speak first (and fully hear them out). You might be surprised by what you learn.
Utilizing Technology. Leveraging communication tools such as secure messaging platforms can facilitate quick and efficient information exchange among the team.
Regular Team Huddles. Scheduling brief but regular team huddles can ensure that everyone is on the same page regarding patient care, operational updates, and any potential issues. We recommend our clients have two daily huddles - one to preview the day and address any potential challenges (e.g., a patient who requires a particular type of care that may require team support), and the second to review what went well, what didn’t go well, and how they can improve going forward.
Clear communication is vital for the success of a healthcare practice. There are many ways to go about improving your communication with your team. Our recommendation is to try one or two methods and stick to it for a few weeks. Watch how your team responds to you, and invite their feedback and input. This is an opportunity to share vulnerably that you’re testing different ways to communicate in an effort to improve office communications.
By prioritizing and investing in clear communication strategies, you can overcome many of the challenges you face and pave the way for a thriving and successful healthcare practice.
To unlock the benefits of improved communication and cultivate sustainable growth in your healthcare practice, schedule a consultation with our founder, Tracy Cherpeski, MBA, MA, CPSC. Experience the transformative power of clear, empathetic communication for collective growth and success.
Thriving Together: Overcoming Professional Isolation in Physician-Owned Practices
By Tracy Cherpeski
Behind many successful physician-owners lies a silent struggle: a deeply-felt sense of professional isolation.
Physician-owned practices have a profound community impact by fostering personalized patient care, promoting local economic growth, and preserving a sense of familiarity and trust within their community. Unlike a hospital or larger practice where social contact and networking is practically built-in, owning a practice, or any business, can feel quite isolating. As a physician-owner, your team is likely made up of just you, possibly a small handful of other providers, and your clinical support and administrative teams.
Behind many successful physician-owners lies a silent struggle: a deeply-felt sense of professional isolation.
Physician-owned practices have a profound community impact by fostering personalized patient care, promoting local economic growth, and preserving a sense of familiarity and trust within their community. Unlike a hospital or larger practice where social contact and networking is practically built-in, owning a practice, or any business, can feel quite isolating. As a physician-owner, your team is likely made up of just you, possibly a small handful of other providers, and your clinical support and administrative teams.
If you’ve been following our blog, listening to our Podcast or have attended our roundtables, you won’t be surprised to learn: isolation and loneliness are major contributors to physician burnout. Over 70% of physicians who attempt suicide are solo providers. We know it’s not healthy to live in isolation. This data seems to support our thesis that there is an urgent need for providers, particularly physician-owners, to actively seek and nurture relationships to help avoid feelings of isolation, and to feel supported professionally.*
It’s important to choose the kinds of social and professional relationships in which you want to invest your most precious resources - your time and energy. This blogpost will explore different ways to expand your professional support network.
First things first: Get clear about the amount of time and energy that you are willing to invest in building relationships. Also ask yourself what kind of relationships and support you would like. Getting clear about what you want and need most will help you find the right kind of support, and it’ll save you a ton of energy in your search. Once you’ve established what will serve your needs, then you can consider what contribution you’ll make.
Do you prefer individualized support, or group networking opportunities? Be honest, and do your best not to censor or judge yourself. If you’re currently lacking in “extra” time and energy, make sure you honor that.
If you’d like to broaden your options and be part of a networking or professional group, how much time and energy are you willing to invest in integrating, building and nurturing those relationships? There’s no wrong answer, and that can change over time.
Next, identify what is missing and what you’d like most from a professional network.
Do you crave the guidance of an experienced mentor who can share their experience so you can learn faster than on your own?
Are you looking to expand your network and connect with other providers in your speciality?
Do you prefer the convenience of an online community that provides flexibility and direct access to peers?
Are you interested in serving on an advisory board or committee?
Whatever you choose, make sure you’re crystal clear about what would serve you best, and if you’re joining a community or a board, make note of what you bring to the table. The key here is to be clear about your needs first. Yes, I’m recommending that you take the “WIFM” (What’s In It For Me?) approach to expanding your network.
Building relationships is like constructing a bridge to professional fulfillment. Without bridges, vast chasms stand between us and our goals, leaving us stranded on one side, longing for progress. Similarly, by actively seeking and nurturing relationships, we build bridges that connect us to opportunities, resources, and a supportive community. These bridges enable us to cross over from isolation to fulfillment, ultimately reaching our professional aspirations.
There are various avenues to network with other physician-owners. Networking can offer opportunities for collaboration, sharing best practices, and building professional relationships.
Below are some ways you can network with your peers:
Medical conferences and seminars: Attend medical conferences, seminars, and workshops focused on your speciality or healthcare management. These events provide opportunities to meet other physician-owners, participate in panel discussions, and engage in networking sessions.
Professional organizations and associations: Join professional organizations and associations that cater to physician-owners.
Online communities and forums: Participate in online communities and forums designed for physician-owners.
Local networking events: Attend local networking events, such as medical meetups, physician roundtables, or business networking groups. These gatherings may be organized by medical societies, healthcare institutions, or physician-led organizations.
Referrals and introductions: Leverage your existing network to seek referrals and introductions to other physician-owners. Reach out to colleagues, mentors, or medical school alumni who may be aware of potential networking opportunities.
Physician-led organizations: Explore joining or collaborating with physician-led organizations or groups that focus on healthcare management, practice ownership, or business development. These organizations often provide platforms for physician-owners to connect and collaborate on various initiatives.
Social media and online platforms: Engage in social media platforms like Twitter, Facebook, and LinkedIn to connect with other physician-owners. Participate in relevant discussions, follow influential individuals or organizations, and share insights to establish connections.
Mentorship programs: Seek out mentorship programs tailored for physician-owners. These programs pair experienced physician-owners with those seeking guidance, providing an opportunity for networking and exchange of knowledge.
Advisory boards and committees: Serve on advisory boards or committees related to healthcare organizations, medical startups, or industry initiatives. These roles can connect you with other physician-owners who are passionate about shaping the future of healthcare.
Building meaningful relationships takes time and effort, but the benefits of a strong physician-owner network can be invaluable for minimizing isolation and maximizing your professional growth and success.
No matter what route you choose, it’s important to be very clear about the resources you’re willing to invest in building your professional network. Get clear about what you need most, then decide whether you’re looking for individualized support or an opportunity to expand your network in a group setting. From there, determine your best fit, and ultimately grow your professional network in a way that provides the right kind of support you need as a provider-owner.
Practice ownership and solo-provider practices are an incredible resource for our communities, and your patients and community need you to be at your best. Make sure you prioritize and support your wellbeing in a robust way by building your bridges and nurturing your professional relationships.
We support provider-owners in decreasing overwhelm, taking back their time and growing their practices without sacrificing. If you would like support from a trusted professional and access to an international community of peers, schedule a strategy call with us to see if working together is a fit for you.
*If you are experiencing suicidal thoughts, contact your local emergency medical facility, or call or text your local suicide prevention number (US and Canada: Call/SMS 9-8-8).
Why Provider-Owners Should Think Like an Entrepreneur
By Tracy Cherpeski
Life comes at you fast.
In today's fast-evolving healthcare landscape, the role of providers extends beyond the confines of a traditional healthcare practice. With shifting paradigms, emerging technologies and evolving patient needs, it is vital for providers to embrace an entrepreneurial mindset to navigate challenges and harness opportunities.
If you embody an entrepreneurial mindset, you’ll enjoy the fruits of your labor and make your life easier as a provider-owner. Most of our clients don’t think of themselves as entrepreneurs when they start their journey with us. Adopting some of the key mindset differentiators will benefit you, your team, your patients and your bottom line.
A bonus of thinking like an entrepreneur is an openness to seeing opportunities and creating multiple streams of income without a ton more work.
Life comes at you fast.
With shifting paradigms, emerging technologies and evolving patient needs, it is vital for providers to embrace an entrepreneurial mindset to navigate challenges and harness opportunities.
Life comes at you fast.
In today's fast-evolving healthcare landscape, the role of providers extends beyond the confines of a traditional healthcare practice. With shifting paradigms, emerging technologies and evolving patient needs, it is vital for providers to embrace an entrepreneurial mindset to navigate challenges and harness opportunities.
If you embody an entrepreneurial mindset, you’ll enjoy the fruits of your labor and make your life easier as a provider-owner. Most of our clients don’t think of themselves as entrepreneurs when they start their journey with us. Adopting some of the key mindset differentiators will benefit you, your team, your patients and your bottom line.
A bonus of thinking like an entrepreneur is an openness to seeing opportunities and creating multiple streams of income without a ton more work.
“The important thing is not being afraid to take a chance. Remember, the greatest failure is to not try. Once you find something you love to do, be the best at doing it.” – “The important thing is not being afraid to take a chance. Remember, the greatest failure is to not try. Once you find something you love to do, be the best at doing it.”
Below are some entrepreneurial attributes.
Disruption of Norms. Entrepreneurs are willing to disrupt established norms. Most entrepreneurs don’t see work as a means to an end; they view it as an opportunity to challenge the status quo and create innovative solutions to problems. One example is the internet: it’s changed how we communicate, do business and gather information.
Our clients disrupt the status quo in healthcare by committing to a patient-focused approach, bucking against the constraints of insurance companies, employing a revenue share model, or by moving away from allopathic medicine into the complementary realm to address root causes of pain and disease.
Resilience. Resilience is defined as the ability to bounce back from setbacks and persevere in the face of adversity and obstacles. What makes entrepreneurs more resilient is a connection to a strong sense of purpose for their work. Sound familiar?
Support Network. Wise entrepreneurs cultivate a support network that includes mentors, coaches, therapists, peers and family members to provide emotional support and encouragement whenever needed so they’re better equipped to handle the ups and downs of business ownership.
Growth Mindset. If you’re not familiar with the work of Carol Dweck, here’s the quick and dirty: Someone with a growth mindset views intelligence, abilities, and talents as learnable and capable of improvement through effort. On the other hand, someone with a fixed mindset views those same traits as inherently stable and unchangeable over time.
What this means for you as a provider-owner is you’ll see opportunities for learning and growth even when things go sideways, as they occasionally do. Think: global pandemic and the need to switch gears quickly. The willingness to be agile and change with the times during the pandemic helped a lot of businesses through uncertainty and economic downturn.
Failure as Learning. Along the lines of a growth mindset, entrepreneurs see “failure” as learning opportunities. Mistakes are healthy and signal that old ways are being challenged, and new, more efficient ways are emerging.
Seeking perfection is the death of creativity, and guess what? Perfectionism is a fixed mindset. There are always opportunities to learn, so seeking perfection ought not be the goal.
A few more attributes. Understanding that your big results come from your smaller combined efforts; discipline is a prerequisite for sustainable success; adaptability is key to longevity (adaptability is different from resilience in that one is able to adapt and adjust to circumstances and create new solutions to challenges); and finally, having competition means you’ve got great research subjects nearby.
One of our clients, Dr. Andrew Orr, is a women’s health specialist in Brisbane, Australia, and his growth mindset and ability to see problems as opportunities helped him solve a serious challenge and create a lucrative additional stream of income.
Several years back, there was a six month backlog for nutritional supplements. Rather than wring his hands, he seized the opportunity and started his own line of herbal medicine and nutritional supplements. Now he doesn't worry about his patients having access to what they need, he has control over quality and formulation, and he has a steady additional revenue stream.
Entrepreneurship is like gardening. Just as a gardener carefully tends to the soil and their plants, an entrepreneur nurtures ideas, opportunities, and resources to help them grow and flourish. Both require patience, attention to detail and the ability to adapt to changing circumstances. Like a gardener, an entrepreneur must have a long-term vision and be willing to take risks, knowing that with the right care and perseverance, their efforts could yield bountiful rewards.
How can you develop the mindset of an entrepreneur? There’s not one singular way, but we recommend you start by accepting that you are an entrepreneur. A logical next step is to check-in with your network. Are there other practice owners in your circle that you can confide in? It’s easier to thrive as a practice owner when you have the right kind of support.
We also recommend that you consume supportive media like reading articles in Inc.com, Entrepreneur and Harvard Business Review, or books such as just about anything written by Seth Godin, or the book we have all of our clients read, “The Big Leap” by Gay Hendricks. If you like podcasts, check out The Masters of Scale, HBR Idea Cast, or my personal favorite, Anchored Intelligence, hosted by my coach, the amazing Eleanor Beaton. These are a few ideas to get you rolling and to support you in your journey.
I can confidently tell you that owning a practice is an undeniably entrepreneurial endeavor, and Oxford Dictionary backs me up with the definition: “Entrepreneurship is the activity of setting up a business or businesses, taking on financial risks in the hope of profit.”
Embracing an entrepreneurial mindset will complement your medical expertise and help you create a thriving practice that positively impacts the health and well-being of the community you serve. It will also bolster you during difficult times, shore-up your ability to adapt to change, and help you see opportunities for growth where others see obstacles.
Our mission is to support you to take back your time, grow your practice and elevate your leadership so you can make a lasting impact on your patients’ lives and in your community. To learn if working together is a fit, click here to schedule your complimentary 45 minute strategy session.
Listen to Tracy’s solo episode about entrepreneurial mindset on our podcast, Thriving Practice.
Why Time Management Doesn't Work, and What You Can Do About It
Time is the one thing all humans have same amount of each day, unlike money, energy and abilities. I’ve yet to have any clients who use their allotted time the exact same way, but what I’ve witnessed over the years is something my happiest clients have in common, and it’s not how they “manage” their time. It’s how they lead their time.
Photo by Nick Morrison on Unsplash
Time is the one thing all humans have same amount of each day, unlike money, energy and abilities. I’ve yet to have any clients who use their allotted time the exact same way, but what I’ve witnessed over the years is something my happiest clients have in common, and it’s not how they “manage” their time. It’s how they lead their time.
Does any of this sound familiar to you?
You’re successful, AND you feel trapped by your success.
You feel like you never have enough time. You’re wearing multiple hats as the business owner, chief strategist, team leader, fire-putter-outer, and all-around “it” person in your business. You have a team, and they’re great, yet, you still find yourself doing so many things that monopolize your time and zap your energy.
You wonder if you made a mistake unplugging from the system you left behind, because maybe after all, it would be easier to go back to working for someone else. You may even be wondering if you’re cut-out to achieve the success and freedom you crave.
You are not alone. Many business owners tell us a version of your story when they come to us:
They’re overworked.
They’ve become disillusioned with being in business for themselves and are considering going back to work for a different organization (the VERY THING they left due to burnout and other frustrations!)
They’re not experiencing the time and financial freedom they envisioned when they started their business.
Will it get better? Yes!
Imagine if you could gain control of your schedule. Picture working only on tasks that are directly related to strategic business priorities and providing excellent customer care.
What would you accomplish if you were able to block time for research, writing and publishing; speaking and teaching; and advancing your status as an expert in your area of speciality?
How about the practical stuff? Eat lunch every day. Leave on time every day.
Envision your team as happy, proactive, engaged and committed to your values and vision. They’re looking for ways to support growing your business and serving more clients or customers with the highest level of attention and care. They understand the value of your time, and they appreciate your commitment to honoring their time as well as your own.
You may have been wondering how it’s possible to create this kind of utopia, especially if you currently feel like your business could swallow you whole at any given moment.
Fear not. With some analysis and adjustments to how you structure your time, your mindset about what’s required of you to run a successful business, and how you view time itself, you can make this beautiful picture a reality.
Start with understanding the importance of the three pillars of Time Leadership:
Discovery
Analysis
Action
In the first pillar, Discovery, you examine what is most important to you. Do not skip this step. Write it all down. What are your values? What do you really want? Is it time with your family, leisure time, start another business, pursue a hobby, travel the world? Get really clear about what you want for your business and for your life. Write it all down until you have no answers left to the question: What do you really want?
Next pillar, Analysis, is where you comb over how you use your time. Write down every single task, meeting, water cooler chat and everything in-between. Now assign a monetary value to every half hour block of time. This is tedious, but it’s also eye-opening. How much money are you costing your business doing tasks better suited to others on your team?
If you’re slightly horrified, good. Then you’re ready to take action.
The third pillar, Action, is where a lot of business owners and entrepreneurs want to start, but without clarity, will run in circles, exhausting themselves and costing their businesses dearly. I always recommend my clients start with one or two areas to take action for a while. Don’t flip your business model or your calendar on its head. You’ll regret that. Focus on 1-2 actionable items that are relatively easy or simple to implement. Once you’ve gained momentum, you can work on more changes.
This is just the surface of Time Leadership, but once you start here, you can start to get a feel for how to think and act as the leader of your time and of your organization.
Time Management implies controlling and getting as much done as possible, whereas Time Leadership is about guiding your attention and focus to the things that are most important.
If you’ve found that time management tactics aren’t working, then it’s time to go back to the drawing board, get clear, craft your strategy, and THEN implement your tactics. Remember that tactics without strategy will not get you where you want to be. Strategy without tactics, ditto. But start with a clear strategy and simple tactics, and you’ll build momentum. Momentum is your friend, so long as you’re taking inspired action and know the direction you want to head.
Think about jump starting a stick shift car. If you’ve ever done this, you know what I’m about to tell you. The key to getting the engine started is momentum. The biggest hurdle is to get the car moving. The first few steps are a total bugbear, but then you’re moving. Once the car starts to move, you can walk faster and eventually start running. Once you’re running, you jump in, put the car in gear and drop the clutch. The car will magically start. Entrepreneurship is kind of like this. Slowing down in order to speed up, and deciding to start thinking like the leader you are, by prioritizing and assigning monetary value to your TIME will help move you in the right direction, and will alleviate a whole lot of the overwhelm and stress of running a business.
Let’s review and remember the 3 pillars of Time Leadership:
Discovery - what do you really want?
Analysis - how much is your time worth, how much do you cost your business, and how much are you leaving on the table performing tasks better suited to your team or outsourced?
(Inspired) Action - What’s the next best step? What is one thing I can get done right now that has high value and contributes positively to the bottom line?
Remember that time management without a strategy, meaning clarity and vision, is like getting in your car without putting a destination into your chosen map or GPS. Going for a random drive is cute, but if you really want to get somewhere in a certain amount of time, you’d best provide those inputs.
Time leadership is about directing your time and energy to the important tasks that help you grow your business and make money. Contrary to what many business owners think, not everything is a fire to be put out immediately. Being clear about what’s most important will save you time, money and effort, which will enhance your fulfillment and impact.
That’s all I’ve got for you today. Make sure to take notes, and please do take a moment to write a review and share this podcast with fellow entrepreneurs so they can also learn with us. Entrepreneurship can feel like an isolated island, so the more we can come together, the more supported we feel.
I’d like to leave you with a quote:
Time is the coin of your life. It is the only coin you have, and only you can determine how it will be spent. Be careful lest you let other people spend it for you.
- Carl Sandburg
If you are a physician or practitioner practice owner, schedule your complimentary strategy session to learn how to take back your time and energy while growing and scaling your practice.